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Provincial Acquisition and Development Manager - South

Brief Description
1) In conjunction with Club Leadership Teams, define required VIP service levels. Ensure these service levels are understood by all Team Members, and monitor adherence. 2) Record the VIP customer journey (including Know Your Customer information), which includes preferences, playing styles, etc. Ensure that this is understood and delivered by all Team Members. Audit where appropriate. 3) Co-ordinate & manage VIP retention programmes, including hospitality, gifting, player incentives and Company reward programmes (Play Points), seeking and responding to feedback liaising with Support Office Functions as and when appropriate.

More Details
1) In conjunction with Club Leadership Teams, define required VIP service levels. Ensure these service levels are understood by all Team Members, and monitor adherence. 2) Record the VIP customer journey (including Know Your Customer information), which includes preferences, playing styles, etc. Ensure that this is understood and delivered by all Team Members. Audit where appropriate. 3) Co-ordinate & manage VIP retention programmes, including hospitality, gifting, player incentives and Company reward programmes (Play Points), seeking and responding to feedback liaising with Support Office Functions as and when appropriate.

Job Type
Full Time Permanent

Salary
Competitive pay and benefits

Closing Date
18/11/2019

Location
Field Based

Company
Rank Group

Job Reference

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