Provincial Acquisition and Development Manager - Midlands

Brief Description
# In conjunction with the Management Team, monitoring of all VIP customers within multi-site or Club specific responsibility. # Recruitment, development and retention of VIP customers in line with agreed KPIs, which are measured against increased revenue, visit frequency and Play Points usage. # Co-ordination with Club Leadership and Sales Teams to ensure engagement of implemented strategies in line with Club specific Action Plans.

More Details
1) In conjunction with Club Leadership Teams, define required VIP service levels. Ensure these service levels are understood by all Team Members, and monitor adherence. 2) Record the VIP customer journey (including Know Your Customer information), which includes preferences, playing styles, etc. Ensure that this is understood and delivered by all Team Members. Audit where appropriate. 3) Co-ordinate & manage VIP retention programmes, including hospitality, gifting, player incentives and Company reward programmes (Play Points), seeking and responding to feedback liaising with Support Office Functions as and when appropriate.

Job Type
Full Time Permanent

Competitive pay and benefits

Closing Date

Field Based

Rank Group

Job Reference

Download Job Details
Applications for this vacancy are no longer being accepted.

What our people have to say

Similar jobs you might be interested in