VIP Administrator - Grosvenor

Brief Description
� Work across multiple products, with a focus on casino, games, sports, poker and bingo � Managing high end clientele through email, phone and account messaging on a daily basis � Develop ongoing profitable VIP relationships through reactivation, retention and acquisition campaigns � Daily contact with players including feedback and concerns resolved � Ensure that target and service levels are maintained and quality control procedures adhered to � Owning investigations, queries and escalations from start to finish � Weekly reporting to Head of VIP on a specific customer group � Liaising with various teams on a daily basis such as Fraud & Payments, CRM, Customer Service and external suppliers

More Details
� Monitoring customer spend and hold Responsible Gaming conversations when needed. Be aware of responsible gambling guidelines, and act as a responsible operator, adhering to specified compliance and license policies and regulations � Assist the Customer Verification Team when required for any Enhanced Due Diligence needs

Job Type
Full Time Permanent

Competitive pay and benefits

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