New Product Implementation Manager

Brief Description
# to oversee the implementation of all new product released in the Rank estate and act on information from customers, suppliers and club to improve the performance of the product. # to work with the product teams and marketing teams prior to go live date to plan the implementation and communications to the teams and customers. # to monitor performance KPIs and take actions to improve the performance based on customer, team and supplier feedback. # to work with the product teams to establish a roll out plan that can be managed from the resources available. # to feedback to the product teams all information to drive and improve future roll outs. # being a key factor in new product viability and KPI delivery for all new product trials.

More Details
# In conjunction with the Electonic Gaming team you will play a central role in ensuring new products are protected from external and internal issues that will impact their adoption or ability to hit their agreed KPIs. # Be the key contact for all new product installs, ensuring the relevant technical support is given when needed, and providing the required level of after care when new product is installed. # Management of service levels required from 3rd parties and internal teams (e.g. IT) to reduce downtime, ensure fast fixes are applied to intial bugs raised by customers, along with continually developing and improving the product during its trial including changes UX and UI not exclsuing cabinet ergonics, menu display, button sizes and fucntions, load speed and PC performance, broadcast and display quality, naming conventions and terminology etc # Collaborate and build strong working relationships with all Rank key stakeholders to ensure the successful operational effectiveness of all new products. # Ensuring smooth delivery of all new products, working with the relevant suppliers and team to improve product development of the Electronic Gaming product; preparing return-on-investment analyses; establishing and communicating time schedules with all key stakeholders. # Assist the Marketing team with promotional plans to ensure that they are consistent with the new product strategy and that the message is effectively conveyed. # Feedback of the relevant product features from the trial venues to the wider Electonic Gaming team.

Job Type
Full Time Permanent

Competitive pay and benefits

Closing Date

Field Based

Rank Group

Job Reference

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